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Web Design & Development

ERP & CRM Integration

No more entering the same data twice: let your website and e-commerce talk automatically to your accounting, ERP, CRM, shipping and payment systems.

In many businesses a product shows as in stock on the site but is missing from the warehouse, orders are typed into the ERP by hand and invoices and shipping labels are prepared one by one. Every manual transfer costs time and risks an error that annoys a customer. Stock, price, order and customer data usually live in ERP or accounting software such as Logo, Mikro, Netsis or SAP. With integration your website and e-commerce sync with those systems automatically: the site updates when stock changes, orders flow into the ERP, shipping labels and invoices are created on their own. And you get to focus on the part of the business that actually grows it.

How we work with you

We map your existing systems and data flow. We build the API- or file-based connection, with mechanisms that alert you immediately and retry if anything goes wrong. Go-live is staged, and we hand over with a dashboard that lets you monitor everything at a glance.

What we can do for you

  • ERP / accounting integration (stock, price, orders, accounts)
  • CRM and email marketing connection
  • Shipping, payment gateway and e-invoice integration
  • Monitoring, alerting and documentation

Highlights

  • No more entering the same data twice
  • Stock, prices and orders flow between systems on their own
  • Errors raise an alert instead of failing silently
  • Connects to the software you already use, without replacing it
FAQ

Questions about ERP & CRM Integration.

Which programs can an ERP integration work with?

We can integrate with common ERP and accounting programs such as Logo, Mikro, Netsis and SAP. If you use a different system, we review its API, database or file-transfer options and choose the most robust connection together.

Will our operations stop during the ERP and CRM integration?

No. We build the connection in a test environment first and try it with real data; go-live is staged and timed for your quietest hours. While you keep selling, your systems quietly start talking to each other in the background.

How will we know if something goes wrong with the integration?

We build the integration with monitoring and alerts: if an order fails to transfer or the connection drops, the system notifies you straight away and retries. Problems are caught before they grow and the risk of losing data is kept to a minimum.

What determines the price of an ERP integration?

The price depends on the systems to be connected, the types of data involved (stock, prices, orders, customer accounts), the direction of the flow and the connection options your software offers. After reviewing your current set-up, we define the scope together and give you a fixed written quote. You know from the outset which manual tasks you are leaving behind and what that costs.

Which data is synced between the ERP and the website, and how often?

Typically, product, stock, price and account data flows from the ERP to the site, while orders and new customers flow from the site into the ERP. We set the frequency together by data type: fast-moving information such as stock is updated at short intervals, and data that rarely changes on a schedule. Your website and your warehouse speak the same language.

Can enquiries from website forms be sent to our CRM automatically?

Yes. Enquiries from contact, quote and sign-up forms are recorded in your CRM along with the page and campaign they came from, and visitors who give consent can also be added to your email marketing lists. Your sales team follows up straight away without copying and pasting, and no opportunity gets lost in an inbox.

Can e-invoices be created automatically for online orders?

Yes. When an order is confirmed, the invoice details pass to your ERP or your e-invoicing provider, and the e-invoice or e-archive invoice is generated and emailed to your customer. Your accounting records build up without manual work, and your team no longer issues invoices one by one.

What information and access do you need from us for an ERP integration?

The name and version of your ERP, a connection user or API access limited to the data required, and a contact person who knows the process are all we need. Where necessary we talk directly to your ERP partner and sort out the technical details without burdening you. The integration is prepared securely while you stay focused on your business.

Contact

Let’s plan your next project together.

Tell us in a few sentences what you have in mind for a website, e-commerce, software or advertising, and we will set up the first meeting right away. The meeting is free and does not commit you to anything.

Let’s get started info@zenelit.com