MEK Health is a healthcare organisation. Patient enquiries arriving through different channels, conversations and follow-up steps had to be managed from one place, shared across the team.
The need
All enquiries and patient records had to be collected in one system. Team members needed to view and update records according to their permissions, and data exchange with the other systems in use had to be automatic. As the application holds patient data, it also had to run in a secure, controlled server environment.
The solution
After requirements analysis we built web-based CRM software designed around hospital processes: records, conversations, reminders and reporting modules; user roles and permissions; API integration with external systems. We configured the server it runs on with security, backup and performance settings, and we continue to maintain it.
What we delivered
- Web-based CRM software tailored to hospital processes
- User roles, permissions and reporting modules
- API integration with external systems
- Server set-up, security configuration and backups
